Skip to main content

How to Setup and Manage Security Deposits

Enable security deposits globally or per product, charge or release holds during an order, and adjust the deposit amount before approval.

Setting up security deposit instructions:

  1. Go to Settings > General Settings

  2. Click on the Options tab

    single Control Panel 2023-09-25 at 2.55.44 PM.png
  3. Scroll down to Security Deposit and toggle to Yes

  4. If setting up a global security deposit that will apply to all orders, scroll further down and to toggle on Charging Custom Security Deposit on Order and type in the percentage of the order total you would like to charge as the deposit

  5. Scroll down and Save Changes

  6. If setting up different security deposits for each product, skip steps 4 and 5 (make sure Charging custom security deposit on order is toggled No)

    1. On this same Options tab, note the Lock Security Deposit setting. When toggled to Yes, this will disable the adjustment of the security deposit when items are added or removed from an approved order that already has an existing security deposit. If you want the deposit to be able to change when order items change after approval, leave this toggled to No.

  7. Go to Inventory > Products > Click the pencil next to the product to edit

    single Control Panel 2023-09-25 at 3.34.06 PM.png
  8. Under the General product settings, type in the desired fixed amount for the security deposit next to the Security Deposit box.

  9. Save Changes

  10. Security deposits will automatically be charged upon approval of any credit card order. You will see the deposit show up under Security Deposits beneath the Order Details section. You can Charge or Release Hold at any time during the order.

    *Note* Security deposit holds will renew every 7 days until released or the rental is off rented

    single Control Panel 2023-09-27 at 2.59.43 PM.png
  11. When off renting your order, you can choose to either charge the deposit or release it be selecting Yes or No.

    single Control Panel 2023-09-27 at 3.00.30 PM.png
  12. If needed, you can edit the security deposit % after the initial order is created and prior to approval. Go to Contract Details > click the 3 dots on the right hand side > "Set Custom Security Deposit

    Threads - Quipli - Slack 2024-06-03 at 12.21.59 PM.png
  13. Type in the new percentage you would like to hold as the deposit

    Threads - Quipli - Slack 2024-06-03 at 12.25.03 PM.png



    Or

    Toggle "Percent/Amount" to input a dollar amount instead of a percentage

    Threads - Quipli - Slack 2024-06-03 at 12.25.41 PM.png
  14. Save

  15. The new deposit will be held upon approval of the order

Did this answer your question?