Customer Damage Flow — When a renter damages equipment, you can now create a work order to repair it and bill the cost back to them — without that repair distorting your internal fleet service-cost data. Create the work order directly from the order screen, and the customer and equipment information carries over automatically, no re-entry required. The work order and originating rental order reference each other bi-directionally, so you always have full traceability between the damage, the repair, and the rental it came from. Because it's a dedicated Customer Damage work order type the resulting invoice is kept out of the Products Report's service-cost figures — keeping your maintenance cost reporting clean.