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Toolbox Talk Episode 22: Adding & Tracking Representatives

Recording of Toolbox Talk Episode 22, covering adding and tracking representatives.

January 28th, 2025

Company Representatives

  • Purpose: Assign roles to streamline email communications and manage customer accounts.

  • Key Points:

    • Use the Representative Roles Page to add or customize roles (e.g., accounting role for financial emails).

    • Add representatives via the company page; those without roles only get order-specific emails.

    • Convert or merge customer accounts into company accounts to centralize invoices and addresses.

    • Assign representatives directly to orders to manage responsibilities.

Sales Representatives

  • Purpose: Track commissions and associate reps with customers and orders.

  • Key Points:

    • Enable commission tracking and set percentages in general settings.

    • Assign sales reps to customers and orders for proper commission attribution.

    • Generate and export sales commission reports based on assigned orders.

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