January 28th, 2025
Company Representatives
Purpose: Assign roles to streamline email communications and manage customer accounts.
Key Points:
Use the Representative Roles Page to add or customize roles (e.g., accounting role for financial emails).
Add representatives via the company page; those without roles only get order-specific emails.
Convert or merge customer accounts into company accounts to centralize invoices and addresses.
Assign representatives directly to orders to manage responsibilities.
Sales Representatives
Purpose: Track commissions and associate reps with customers and orders.
Key Points:
Enable commission tracking and set percentages in general settings.
Assign sales reps to customers and orders for proper commission attribution.
Generate and export sales commission reports based on assigned orders.