This article walks through the customer-facing process for placing a rental order on your Quipli e-commerce site, from browsing equipment through order submission.
Finding a Product
The renter can search for equipment using the search bar at the top of the site, or browse by navigating into a category.
Once inside a category, the renter selects the specific product they want to rent, which brings them to that product's page.
Selecting Rental Dates and Times
On the product page, the renter selects the start day and time and the end day and time for the rental.
After the dates and times are selected, the renter clicks Rent Now, which brings them to the checkout page.
Signing In or Creating an Account
At checkout, the renter has three sign in options: Facebook, Google, or continue as a guest.
Any of these three sign in options can be turned off on the admin side if you do not want to offer them.
Returning customers can log in with their email and password.
First time customers can click Sign Up to create an account.
Delivery or Pickup Selection
After signing in, the renter selects Delivery or Pickup from a dropdown menu, then clicks Confirm.
Contact and Address Information
The renter enters their phone number and address.
The site is integrated with the Google API, so as the renter types, a list of matching addresses will appear for them to select.
The renter can check a box to duplicate their entered address as the billing address, or uncheck it to enter a different billing address.
The renter clicks Save Changes to proceed.
Payment Information
The renter enters their credit card information in the required fields, or sets up an on account payment method if you offer one.
Any time a renter sets up an on account payment method, it will require approval from the admin on the admin side before it can be used.
Driver's License and Insurance
The renter uploads a photo of their driver's license or enters the information manually.
The renter also uploads proof of insurance.
Notes, Policies, and Signature
The renter can enter any notes for the order.
The renter accepts your policies, which are linkable so they can click through and read each one directly from the page.
The renter generates a digital signature, which captures both the signature and a timestamp.
The renter clicks Place Order Request to submit the order.
After the Order Is Placed
The renter is taken to a confirmation screen and receives an email letting them know their order is currently pending.
The admin receives an email notifying them that a new order has been placed on the site.
Common Questions
Can I turn off certain sign in options like Facebook or Google?
Yes. Facebook, Google, and guest checkout can each be turned off individually on the admin side if you do not want to offer them.
What happens if a customer sets up an on account payment method?
Any on account payment method a customer sets up will require your approval on the admin side before it can be used.
Does the customer have to upload their driver's license, or can they enter it manually?
They can do either. The site allows the customer to upload a photo of their license or type in the information manually.
How does the customer see and accept our policies?
The policies are displayed as links during checkout. The customer can click into each one to read it directly from the checkout page before accepting.
Will I be notified when a new order comes in?
Yes. The admin receives an email as soon as an order is placed, and the renter also receives an email confirming their order is pending.